Your questions about account rules and access answered
Account deletion is permanent. Once deleted, your username becomes unavailable and your balance is forfeited. We do not restore closed accounts. You can create a new account with a different email and phone number, but each person is limited to one active account at a time.
Access depends on local law. Players in Medan and throughout Indonesia can open an account where local law permits. We verify your location during registration using your phone number and identity document. If your region is restricted, we'll notify you during signup and cannot process your account.
Withdrawals to DANA, OVO, GoPay or QRIS usually settle within one business day after verification. QRIS transfers often clear within 4 hours. Your bank or wallet app may show the funds immediately; timing depends on your financial institution.
We require a valid Indonesian national ID (KTP) or passport. Upload a clear photo of the front and back. We also ask for proof of payment method (a utility bill or bank statement dated within three months) to confirm your address. All documents are encrypted and deleted after verification.
Yes. Open live chat from your lobby and request a data export. We provide a file containing your account history, all transactions, login times and game records. We deliver it within 15 business days at no cost. The file format is CSV or PDF.
Your account is encrypted, but public Wi-Fi carries general security risks. We recommend using a private network. Always log out when done, and enable SMS verification on your account settings. If you notice unfamiliar login activity, contact our support team immediately via live chat.
Our compliance team may ask you to verify your identity or payment method. You'll receive a live chat message with exact next steps. Upload the requested documents from your Account Settings page. Verification usually takes 4–24 hours. If flagged, you cannot withdraw until verification is complete.
